Privacy Policy
1. Scope
All data subjects whose personal data is collected, in line with the requirements of the General Data Protection Regulation.
2. Responsibilities
Shilvocks Independent Funeral Directors Ltd is responsible for ensuring that this notice is made available to data subjects prior to Shilvocks Independent Funeral Directors Ltd collecting/processing their personal data.
All Employees of Shilvocks Independent Funeral Directors Ltd who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.
3. Privacy notice
3.1 Who are we?
Shilvocks Independent Funeral Directors Ltd,
388a Burton Road,
Midway,
Swadlincote,
Derbyshire
DE11 7ND
Shilvocks Independent Funeral Directors Ltd
The personal data we would like to process on you is:
Personal data type:
Name
Funeral Arranger/Funeral Director
Address
Telephone number
Mobile number
Email
Source : Funeral Arranger/Funeral Director
The personal data we collect will be used for the following purposes:
• For the fulfilment of your funeral service
• To complete your instructions for the funeral arrangements. Including passing your details to relevant third parties.
Our legal basis for processing for the personal data:
• Fulfilment of our contract with you, the funeral arranger
Any legitimate interests pursued by us, or third parties we use, are as follows:
• an Invitation to an annual memorial service for loved ones
• a Shilvocks Independent Funeral Directors Ltd Christmas card
The special categories of personal data concerned are:
• Religious Beliefs
3.2 Consent
By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.
Consent is required for Shilvocks Independent Funeral Directors Ltd to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.
You may withdraw consent at any time by contacting us to update your preferences.
3.3 Disclosure
Shilvocks Independent Funeral Directors Ltd will not pass on your personal data to third parties without first obtaining your consent. The following third parties may receive your personal data for the following purpose(s):
• A local crematorium for the purpose of organising cremation of the deceased
• A local cemetery for the purpose of organising burial of the deceased
• A nominated celebrant for the purpose of arranging details of the funeral service
• A local musician for the purpose of liaising with you for your musical choices for the funeral service
• A church organisation for the purpose of arranging details of the funeral service
• A local printers for the purpose of printing the Order of Service
• A local charity with the purpose of arranging any charitable donations
• A local florist with the purpose of arranging any floral tributes
• A local doctor with the purpose of completion of documentation required for a funeral service (cremation forms /death certificate)
• A local stone mason with the purpose of arranging a headstone
• Newspaper organisations with the purpose releasing a death notice or obituary
3.4 Retention period
Shilvocks Independent Funeral Directors Ltd will process personal data for 3 months intend to use the data or the criteria by which you will determine this e.g. for as long as is necessary to allow us to fulfil your funeral services) and will store the personal data for at least 3 months, it will be destroyed by 6 months. We will hold one paper copy alongside the signed instructions form, permanently for future referencing purposes. We will electronically hold personal data permanently for future reference purposes eg for a family requesting the same or similar services in the future. All details linked with financing for the funeral will be kept for seven years in line with HMRC regulations.
3.5 Your rights as a data subject
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review: in the event that Shilvocks Independent Funeral Directors Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.
All of the above requests will be forwarded on should there be a third party involved (as stated in 3.3 above) in the processing of your personal data.
3.6 Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Shilvocks Independent Funeral Directors Ltd (or third parties as described in 3.3 above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Pearce Funeral Services.
The details for each of these contacts are:
Supervisory authority contact details
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Email: https://ico.org.uk/global/contact-us/email/
Telephone: 0303 123 1113
Shilvocks Independent Funeral Directors Ltd contact details:
Shilvocks Independent Funeral Directors Ltd
Helen Shilvock
388a Burton Road
Midway
Swadlincote
Derbyshire
DE11 7ND
Email: info@shilvocks.co.uk
Telephone: 01283 249292
3.7 Privacy statement
Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person."
How we use your information
This privacy notice tells you how we, Shilvocks Independent Funeral Directors Ltd, will collect and use your personal data for provision of services, cookies, complaints etc.
Why does Shilvocks Independent Funeral Directors Ltd need to collect and store personal data?
In order for us to provide you a service we need to collect personal data for fulfilment of the funeral service in line with the contract we have with you and any related correspondence. In any event, we are committed to ensuring that the information we collect, and use is appropriate for this purpose and does not constitute an invasion of your privacy.
In terms of being contacted for marketing purposes Shilvocks Independent Funeral Directors Ltd would contact you for separate consent.
Will Organisation Name share my personal data with anyone else?
We may pass your personal data on to third-party service providers contracted to Shilvocks Independent Funeral Directors Ltd in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on behalf of Shilvocks Independent Funeral Directors Ltd. When they no longer need your data to fulfil this service, they will dispose of the details in line with Shilvocks Independent Funeral Directors Ltd’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
How will Shilvocks Independent Funeral Directors Ltd use the personal data it collects about me?
Shilvocks Independent Funeral Directors Ltd will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Shilvocks Independent Funeral Directors Ltd is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
Under what circumstances will Shilvocks Independent Funeral Directors Ltd contact me?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.
Can I find out the personal data that the organisation holds about me?
Shilvocks Independent Funeral Directors Ltd at your request, can confirm what information we hold about you and how it is processed. If Shilvocks Independent Funeral Directors Ltd does hold personal data about you, you can request the following information:
• Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of Shilvocks Independent Funeral Directors Ltd or a third party, information about those interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority.
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
3.8 Cookie Policy
What are cookies?
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e., the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Types of Cookies we use
Necessary: Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
Functional: Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytics: Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Manage cookie preferences
Cookie Settings: You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
• Chrome: https://support.google.com/accounts/answer/32050
• Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
• Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=deletecookies-remove-info-websites-stored&redirectlocale=en-US
• Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using any other web browser, please visit your browser’s official support documents.